Returns & Exchanges

At Carina Organics, we stand behind our natural formulations and want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, we offer a 30-day return window for all items purchased directly through our online store.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of receiving your order with your order number and the reason for the return.

• 2.
  Prepare Your Package

  Ensure the items are securely packed in their original packaging to prevent leakage or damage during the transit back to our facility.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.